Thank you so much for your quick response!
Jorge was the AC Tech that Elite AC sent out to help us. Jorge was professional, courteous and knowledgeable. He explained everything that he was doing as he worked. When the job was completed, he explained the dynamics of what happens when the drywall professionals forget to seal a vent. That seems to be what happened in this case. Jorge made sure that every vent in the house was not showing signs of damage. Jorge then explained what I should be looking for during the next few weeks.
If we are ever in a situation that needs to be addressed by an air conditioning professional, please send Jorge. He positively represented your company with his servant leadership style.
Again, thank all of you who had a part in helping my wife and I out. We truly appreciate all you have done.